BPMN 2.0 · Microsoft Visio
Business process improvement
Understand how work happens today, map current and future processes, clarify roles and hand-offs, and identify practical ways to reduce friction and unnecessary complexity.
Canberra-focused business improvement
Make work simpler. Make decisions clearer.
Canberra-focused business improvement for small and medium businesses—bringing years of Defence and enterprise experience to the way your business works every day.
Local small business consulting, delivered with passion.
BPMN 2.0 Practitioner · UML accredited · Microsoft 365 experience
What I can help with
Practical improvements, built around your work.
Start with the problem to solve, then choose tools and changes that fit your team—not the other way around.
Excel · Power BI
Business analysis & reporting
Turn business information into useful insight with structured analysis, reporting, dashboards, requirements work and process mapping.
Microsoft Planner · SharePoint
Digital workplace & collaboration
Make better use of tasking, shared resources, document libraries and straightforward workflows—designed around the way your team operates.
Software & hardware advice · Basic web development
Practical ICT & simple web support
Get grounded guidance on business software and hardware, plus simple, mobile-friendly websites for services and contact information.
AI & automation · Team capacity & resources
AI automation & resource planning
Identify repetitive work that could benefit from AI or automation, assess fit and risks, then plan a manageable first step around your team, time and available resources.
A clear path forward
From question to practical outcome.
Clear scope, useful handover, no unnecessary complexity.
Understand
Clarify the need, constraints, priorities and outcome.
Map
Make the process, information or tool needs visible.
Improve
Recommend or configure a workable approach with the people doing the work.
Handover
Leave clear documentation, ownership and next steps.
Client feedback
“Brendan helped me put the foundations of my business in place, including assistance with ABN and ACN setup, PayPal, and configuring AI tools for website building. He also set up Microsoft Planner to help me organise and prioritise tasks. I appreciated his experience and practical support, and I’ll be returning to him for future business and ICT needs.”
Canberra & ACT
Start with a free initial consultation.
Let’s discuss your business, how work happens today and where practical improvements could help. What to expect from your free consultation →